Legal

Privacy Policy

Effective 1 October 2026

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use Bumean. It sits with our Terms of Service.

1. Information you give us

You need a Bumean account to use the service. You sign in with Apple or Google.

We store the account details needed to run that sign-in: your email, display name, and handle.

Your display name is the name other users see. Your handle is the name people use to call you.

You can also add a profile photo, a bio, a per-minute audio rate, a per-minute video rate, whether you are available, and whether video calls are on.

If you add a phone number, it stays private. Other people do not see it.

If you add a payout account so you can withdraw earnings, we store the account name, bank, and account number.

Verification is optional. You add it in the app from Profile, then Verification. It is not a way to sign in. Sign-in stays Apple or Google.

You can connect TikTok, Facebook, X, or LinkedIn. We use that connection to show a verified badge on your Bumean profile, and to let you use that account’s username as your Bumean handle when the username is free.

Facebook asks for your public profile and email. We use the public profile to identify the account, and the email to confirm it belongs to the Bumean account you are signed in to.

TikTok asks for your basic profile, user.info.profile. That includes your open id, display name, photo, and username. We keep the link to the account and the username.

We do not post, message, read friends or followers, or read or publish videos on those accounts. You can unlink a platform in Verification. Unlinking the last one removes the badge.

2. Information from using Bumean

When you place or receive a call, we store who called whom, whether the call was audio or video, how long it lasted, the price, and how it ended. That record is what we use to charge the caller’s wallet and credit the other person’s earnings.

Bumean does not record or store the audio or video content of your calls unless we tell you otherwise and obtain any consent required by applicable law.

We store your wallet balance, earnings, top-ups, call charges, and withdrawals. Card payments are processed for us. We keep the payment reference and status. We do not store your full card number.

We store people you save as favourites, people you block, ratings after a call, and reports you submit about a call.

To keep you signed in and to notify you about incoming calls, we store a session and, on the iPhone and Android app, a push token for your device. A session can include an IP address and the browser or app you used.

3. App lock

On the iPhone and Android app, Privacy & Safety includes an app lock. Bumean asks for Face ID, Touch ID, or your phone’s biometrics when you open the app.

That check stays on your device. We do not receive or store your biometric information.

4. How we use information

We use this information to:

• create and run your account;
• place, receive, bill, and pay for calls;
• show your public profile to other users;
• run your wallet, payouts, refunds, and payment disputes;
• apply blocks, review reports, and investigate fraud or misuse; and
• answer support requests.

5. Who can see it

Other users can see your display name, handle, photo, bio, rates, availability, and verification badge. They can see calls they share with you.

They do not see your email, phone number, wallet balance, earnings, or payout account.

Our payment provider processes card payments and payouts. Apple or Google processes sign-in if you choose those methods. A social network processes verification only when you choose to connect it.

We may disclose information where the law requires it, or where we need to investigate fraud, a safety risk, or a dispute.

6. How long we keep it

We keep information while your account is open and for as long as we need it for the purposes in this policy.

You can delete your account from Edit Profile. Deleting your account permanently removes your profile and may permanently delete your Wallet information, call history, and other account information, subject to information we are required or permitted to retain by law, for security, fraud prevention, dispute resolution, accounting, or other legitimate purposes.

The steps are on the user data deletion page.

7. Your choices

You can update your profile in the app.

Blocked people can’t call you. You can still call them. Privacy & Safety lists everyone you’ve blocked, and you can unblock them there.

You can ask a question at support@bumean.com. Please provide enough information for us to identify your account.

8. Age

You must be at least 18 years old to use Bumean.

9. Governing law

This policy is governed by the laws of the Federal Republic of Nigeria, except where applicable law provides otherwise.

10. Changes

We may update this policy. The effective date at the top shows which version is currently in effect.

If we make material changes, we may provide notice through the app, email, or another reasonable method before the changes take effect.

Last updated: 1 October 2026